---
title: "Decode Support"
url: "https://help.getdecode.io/en/article/decode-support"
language: "en"
last_updated: "2024-10-22T06:24:04.522Z"
---

# Decode Support

### Support for Decode by Entropik

Welcome to the Decode support page! We are committed to providing you the assistance you need to maximize your experience with our AI-powered consumer research platform.

#### First Response SLA

You can expect to receive a first response from our customer support team within **48 hours** of submitting your inquiry.

#### Support Options

For any questions or issues regarding the Decode platform, please utilize the following support options:

**Email Support**: Reach out to us at [support@getdecode.io](mailto:support@getdecode.io). Please provide detailed information about your inquiry so we can assist you more effectively.

**Knowledge Base**: Visit our [Knowledge Base](https://help.getdecode.io/) for articles, tutorials, and FAQs that cover a wide range of topics related to using Decode.

We appreciate your understanding and patience as we work to assist you. Our goal is to ensure you have a seamless experience with Decode.