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Quantitative Research
How to create a Quantitative study?Types of Question BlocksHow to add a question block in a Survey/Quantitative study?Changing Order of question BlockScreening QuestionHow to add Screening Logic in Question BlocksBranching and Logic in Question BlocksHow to delete a question block?Integration/3rd party redirect of Quantitative Studies3rd Party Integration in DecodeHow to launch/publish a quantitative study?How to share a quantitative study?Media InsightsHow to view the result/analytics of the study?Downloading Study/Survey ResponsesCheckbox Question BlockMultiple Choice Question BlockParagraph Question BlockShort Answer Question blockDropdown Question BlockLikert Scale Question BlockStar Rating Question BlockThumb Rating Question BlockSmiley Rating Question BlockNPS Question BlockDate Question BlockYoutube Media BlockVimeo Media BlockUpload Media BlockImage Upload BlockHow to copy a quantitative study?Media Insights Block in DecodeHow to take a Survey on Decode?In-Context Testing in DecodeHow to create an In-context test in Decode?Insights of In-context testing in DecodeCreating a Website In-Context test in DecodeInsights of Website Incontext testing in Decode
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NPS Question Block

The NPS (Net Promoter Score) score is a popular metric for businesses to track customer loyalty and measure the success of their customer experience efforts. It is calculated by asking customers a single question: "On a scale of 0 to 10, how likely are you to recommend this product/service to a friend or colleague?" The score ranges from -100 to 100 and is calculated as the percentage of customers who are "Promoters" (9-10 rating) minus the percentage of customers who are "Detractors" (0-6 rating). 

In Decode, you can add the Net Promoter Score question as a block to your quantitative survey, and the respondent can add a numeric response to the question asked.

Properties

The following properties can be applied to the NPS block.

  • Response Required: Enabling this property will make the question block mandatory; the respondent will not be able to proceed to the next question without answering the question while taking the study.
  • Progress bar: Enabling this property will show a study progress bar that indicates the progress of the respondent along the study.

Design

  • You can change the user interface of this block by changing the font family and colour scheme and adding a background image of the question.

Logic

  • In the logic section, you can define the branching logic for the question to customize the survey flow for different responses. To understand how to add a question block in studies, click here.

Result

Once your study is published, and respondents have taken the test, you can analyze the block-wise result of the questions asked.

  • For an NPS question block, the results will be shown in the following two charts: 
  1. Semi-circle Chart: You can view the NPS score calculated using the formula:
  2. Column Chart: You will find the distribution of respondents who selected the respective options in the linear scale.
  • You can download the result by clicking on the download button; the result will get downloaded in CSV format. 
  • You can filter the result and view/download the results of any particular respondent or a group of respondents.

o understand how to add a question block in studies, click here.

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