The NPS (Net Promoter Score) score is a popular metric for businesses to track customer loyalty and measure the success of their customer experience efforts. It is calculated by asking customers a single question: "On a scale of 0 to 10, how likely are you to recommend this product/service to a friend or colleague?" The score ranges from -100 to 100 and is calculated as the percentage of customers who are "Promoters" (9-10 rating) minus the percentage of customers who are "Detractors" (0-6 rating).
In Decode, you can add the Net Promoter Score question as a block to your quantitative survey, and the respondent can add a numeric response to the question asked.
Properties:
The following properties can be applied to the NPS block.
To understand how to add a question block in studies, click here.
Once your study is published, and respondents have taken the test, you can analyze the block-wise result of the questions asked.