Text Response Question block

Overview

The Text Response block allows respondents to share their thoughts, opinions, or experiences in their own words. This open-ended format is designed to capture qualitative insights that structured question types might miss.

Respondents can type their answer into a text box, with a character limit of up to 500 characters (this limit can be customized based on your requirement.

Block Details

Enter the Question: To personalise a question using an answer from a previous block, type @ in the question field. A list of earlier questions will appear. Select the one you want to pipe from.

Example:

Previous Question: Which shampoo brand do you currently use? 

Options: Dove Shampoo, Head & Shoulders, Pantene, Clinic Plus, Sunsilk and Tresemmé .  

Text Response Block Question: What do you like most about @Which shampoo brand do you currently use?

If the respondent selected Panetene in the previous question, the text response question will appear as, What do you like most about Pantene?

Properties

The Star Rating block offers several configuration options in the right-side Properties panel, giving you flexibility in how the question behaves and how responses are collected. 

Layout: You can add an image such as a product packaging, campaign visual or brand element to the block by selecting a layout position.

1. To add an image, select a layout position from the right panel. By default, the layout is set to Blank. To enable image upload, select a different layout option:

• Left
• Right
• Top

2. Upload or Select an Image: Once a layout is selected, you'll see an option to:

• Upload an image from your device
• Choose from predefined images available in the platform’s image library.

Options

Response Required (Enabled by default): This setting ensures respondents must select an option before proceeding to the next question. You can disable it if you want to make the question optional.  

Result

Once your study is published and respondents have submitted their answers, you can view the block-wise responses in the results section.

Overall Results 

1. Top Summary

This section provides an overview of how your study performed: 

• Total Blocks – Number of question blocks included in the study
• Total Responses – Count of completed responses across all blocks
• Screened Out – Respondents who didn’t qualify based on screener logic
• Dropped Off – Respondents who exited the study midway
• Completion Rate – % of respondents who completed the full study
• Drop-Off Rate – % of respondents who exited before completion

2. Study-Level Download

• Download all collected response data at the study level, covering every block and question.

3. Filter Responses

Use the filter panel at the top of the results view to analyze specific respondent segments.

You can filter based on:

• Answers from previous questions
• Device type (e.g., mobile, desktop)
• Browser used (e.g., Chrome, Safari)

This helps uncover trends and insights within specific user groups.

Text Response Block Results 

1. Response Summary 

• Completed – Number of respondents who answered the question. 
• Drop-off – Respondents who exited the study before reaching this block. 
• Skipped – Number of respondents who viewed but didn’t respond. 

2. List Format Data

For Text Response blocks, the results are displayed in a list format. For each entry, you can see:

• The open-ended response submitted by the respondent
• The Respondent ID
• The date the response was submitted