Release Notes - 29th September

This release includes enhancements across Task Research, Study Management, AI Reports, Live Website Testing, and Study Results. We’ve also addressed key issues affecting task flows, tester completion status, and the Task block authoring experience.

New Features / Enhancements

1. Video Tooltip Guide for Live Website Testing

Live Website Testing | Participant Experience

A new video tooltip guide is now available during Live Website Testing to help participants understand how to share their screen and switch between browser tabs while keeping their recording active.

What you can do

Participants can access the video guide directly from the screen-sharing prompt to learn how to:

• Grant browser permissions and share their screen.  
• Switch between tabs during active website testing while keeping the recording intact.  
• Use video controls to play, pause, replay, or close the guide.  

Why it matters

The guided experience helps participants understand the screen-sharing and tab-switching workflow, reducing confusion during testing and helping ensure sessions are recorded correctly.

2. Configurable AI Report Providers

AI report generation now supports configurable report providers, allowing teams to choose the appropriate provider based on the requirements of a particular workspace or client.

What you can do

• Use Gamma as the default AI report-generation provider, with reports available for PDF download.  
• Configure Faces.app as an alternative provider when PowerPoint (PPT) output is required.  
• Select the appropriate AI report provider for a specific workspace or client through backend configuration.  
• Apply different providers across workspaces or clients based on their reporting requirements.  

Why it matters

Organizations can now tailor AI report generation to the needs of individual workspaces or clients. For example, teams can use Gamma for PDF-based reports or configure Faces.app when PowerPoint reports are required, providing greater flexibility in report delivery and output formats.

3. Study Groups: Share One Study with Multiple Audiences

Study Management | Share & Results

Researchers can now create multiple audience groups within a single study, allowing the same study to be shared with different audiences while keeping their responses segmented.

What you can do

Create groups directly from the existing Share Survey Link experience. Each group can have its own:

• Shareable study link.  
• Name and colour.  
• Response target.  

Responses submitted through the default study link are assigned to Ungrouped, while responses submitted through a group link are permanently associated with that group.

Results segmentation

Study Overview now supports group-based segmentation, allowing researchers to:

• View all responses or select a specific group.  
• Scope study statistics to a selected audience.  
• See each response's group directly in the response table.  
• Filter responses by group.  
• Search and select groups when a study contains many audiences.  

Why it matters

Researchers can send one study to multiple client teams, regions, cohorts, or audiences without duplicating the study. Results remain organized within the same study while still allowing each audience's responses to be reviewed separately.

Bug Fixes

1. Fixed Tester Status Being Marked as Aborted After Completing a Study

Task Research | Participant Experience

Resolved an issue where closing the Thank You page using Cmd + W (or Ctrl + W on Windows) after completing a study could incorrectly trigger the abort event.

Completed testers now remain marked as Completed, and the Task block retains the correct completion percentage after the Thank You page is closed.

2. Fixed Feedback Scale Reappearing Between Multiple Task Blocks

Task Research | Participant Experience

Resolved an issue where the Feedback scale from a completed Task block could incorrectly appear again when navigating to a subsequent Task block.

When a study contains multiple Task blocks, participants now proceed to the next configured Task after completing the previous Task and submitting its feedback.

3. Fixed Task Editor Overflow and Clipped Content

Task Research | Study Builder

Resolved a layout issue where the Task editor could extend beyond its container at common viewport widths, causing Task titles, descriptions, URLs, and other content to become clipped.

The Task editor now provides a more usable authoring experience without unexpectedly shifting the block horizontally when a field receives focus.

Release Summary

This release improves the Task Research experience for both researchers and participants, introduces flexible audience segmentation through Study Groups, expands AI report provider configuration, and adds guidance for Like Website Testing participants. It also resolves several issues affecting task completion, feedback flows, and Task block authoring.